Privacy Policy

Lolo & May Privacy Policy
Last updated: 2nd March 2024

This Privacy Policy outlines how Lolo & May ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase from loloandmay.com ("the Site"), or otherwise communicate with us (collectively, "the Services"). This policy applies to you as the user of the Services, whether you are a customer, website visitor, or any individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this Privacy Policy, please refrain from using or accessing the Services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
We collect personal information about you from various sources to provide the Services. The information we collect and how we use it depends on your interaction with us. Beyond the specific purposes outlined below, we may use your information to communicate with you, comply with legal obligations, enforce terms of service, and protect our rights and those of our users.

What Personal Information We Collect
The type of personal information we collect depends on your interaction with our Site and Services. "Personal information" refers to information that identifies or can be associated with you. Below are the categories and specific types of personal information we collect:

  • Information Collected Directly from You: Includes basic contact details (name, address, phone number, email), order and account information, shopping behaviour, and customer support interactions.

  • Information Collected through Cookies: We automatically collect information about your interaction with the Services, such as device and browser information, IP address, and other usage data through cookies, pixels, and similar technologies.

  • Information from Third Parties: We may receive information about you from third parties, including vendors and service providers, payment processors, and through online tracking technologies used in emails, our Services, or advertisements.

Use of Your Personal Information
We use your personal information to provide and improve the Services, for marketing and advertising purposes, for security and fraud prevention, and to communicate with you. Additionally, we use cookies for website functionality, analytics, and tailored advertising, with the option for you to manage cookie preferences through your browser settings.

Disclosure of Personal Information
We may disclose your personal information to third parties under certain circumstances, such as to vendors performing services on our behalf, for marketing and advertising partnerships, and in connection with business transactions. Our policy details the categories of personal information disclosed and the types of recipients.

Your Rights and Choices
You may have rights to access, delete, correct, or transfer your personal information, and to opt-out of certain uses and disclosures of your information. Specific rights may include opting out of the sale or sharing of personal information and targeted advertising. We provide mechanisms for exercising these rights on our Site or by contacting us directly.

International Users
Your personal information may be transferred to, stored, and processed in countries outside of Australia, including the United States. We rely on recognised transfer mechanisms for international data transfers and take measures to protect your information.

Contact
For questions or concerns about our privacy practices, or to exercise your rights, please contact us using the provided contact details.